Privacy Policy
Introduction
This Privacy Policy explains how personal information may be collected, used, stored, protected and shared when visitors access or use this website.
By using the website, visitors acknowledge that their information may be handled according to this policy. Personal information is processed only where there is a valid reason, such as providing requested services, maintaining website security, complying with legal obligations or improving website functionality.
This Privacy Policy should be read together with the Cookie Policy and any other terms that apply to the use of the website.
Information We May Collect
The type of information collected depends on how visitors interact with the website.
Information Provided Directly
Visitors may provide personal information when they:
Contact the support team
Submit a form
Create or manage an account
Subscribe to communications
Participate in promotions
Request information or assistance
Provide feedback or report a problem
This information may include:
Full name
Email address
Telephone number
Account details
Communication preferences
Information included in messages
Any other details voluntarily submitted
Visitors should avoid providing unnecessary sensitive information through general contact forms or support messages.
Information Collected Automatically
Certain technical information may be collected automatically when the website is accessed.
This may include:
IP address
Browser type and version
Device type
Operating system
Language settings
Referring website
Date and time of access
Sections visited
Time spent on the website
Navigation activity
Error reports
Cookie identifiers
This information helps maintain website performance, prevent misuse and understand how visitors interact with the website.
How Personal Information May Be Used
Personal information may be used for the following purposes:
Providing Website Services
Information may be processed to deliver requested functions, manage accounts, respond to enquiries and provide access to relevant services.
Customer Support
Contact details and communication records may be used to answer questions, resolve technical issues, handle complaints and provide assistance.
Website Security
Technical and account-related information may be used to detect suspicious activity, prevent fraud, identify unauthorised access and protect the website from misuse.
Website Improvement
Usage information may help identify technical problems, understand visitor behaviour and improve website structure, speed and functionality.
Legal and Regulatory Compliance
Information may be processed where required to comply with applicable laws, legal requests, regulatory duties, court orders or official investigations.
Communications
Where permission has been provided, contact information may be used to send updates, service information or promotional communications.
Visitors may unsubscribe from optional marketing communications at any time by using the unsubscribe option included in the message or by contacting support.
Legal Basis for Processing
Personal information may be processed under one or more of the following legal grounds:
Consent provided by the visitor
Performance of a contract
Compliance with a legal obligation
Protection of legitimate business interests
Protection of legal rights
Prevention of fraud or misuse
Protection of users and website security
Where processing is based on consent, visitors may withdraw that consent at any time. Withdrawal does not affect processing completed before consent was withdrawn.
Cookies and Similar Technologies
The website may use cookies and similar technologies to support essential functions, remember preferences, collect usage information and improve performance.
Some cookies are required for the website to work correctly. Other cookies may require visitor consent before they are activated.
More information about cookie types, purposes, retention and control options is available in the Cookie Policy.
Sharing Personal Information
Personal information may be shared only where reasonably necessary and permitted by law.
Information may be shared with:
Service Providers
Approved external providers may process information on behalf of the website. These providers may support hosting, analytics, security, communication, technical maintenance or customer assistance.
They are expected to process information only for authorised purposes and apply appropriate security measures.
Legal Authorities
Information may be disclosed to courts, regulators, law enforcement agencies or other public authorities where required by law or necessary to protect legal rights.
Business Transfers
If the website or related operations are sold, transferred, reorganised or merged, relevant information may be transferred as part of that transaction.
Professional Advisers
Information may be shared with legal advisers, auditors, consultants or other professional service providers where necessary.
Personal information is not sold to third parties for independent commercial use.
International Data Transfers
Some service providers may process information in countries outside the visitor’s country of residence.
Where information is transferred internationally, reasonable safeguards may be used to protect it. These safeguards may include contractual protections, approved transfer mechanisms or other legally recognised measures.
Data protection standards may differ between countries. However, reasonable steps are taken to ensure that transferred information remains protected.
Data Retention
Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected.
Retention periods may depend on:
The type of information
The reason for collection
Legal requirements
Contractual obligations
Security needs
Complaint or dispute periods
Fraud prevention requirements
When personal information is no longer required, it may be deleted, anonymised or securely archived.
Data Security
Reasonable technical and organisational measures are used to protect personal information from:
Unauthorised access
Accidental loss
Improper disclosure
Misuse
Alteration
Destruction
Theft
Security measures may include restricted access, encrypted connections, monitoring systems, secure storage and internal access controls.
No internet-based system can guarantee complete security. Visitors should protect their login information, use strong passwords and avoid sharing account details with others.
Visitor Rights
Depending on applicable law, visitors may have the right to:
Request access to personal information
Correct inaccurate or incomplete information
Request deletion of personal information
Restrict certain processing activities
Object to certain uses of information
Withdraw consent
Request transfer of information
Submit a complaint to a data protection authority
Some rights may be subject to legal exceptions. Identity verification may be required before a request can be completed.
Requests should include enough information to identify the person and understand the nature of the request.
Account Information
Visitors with an account are responsible for keeping their personal details accurate and current.
Login details should be kept confidential. Any suspected unauthorised access should be reported to support as soon as possible.
The website may suspend or restrict access where suspicious, fraudulent or unlawful activity is detected.
Children’s Privacy
The website is not intended for children or individuals who do not meet the minimum legal age required to use the services.
Personal information from minors is not knowingly collected. Where such information is identified, reasonable steps may be taken to delete it.
Parents or legal guardians who believe that a minor has provided personal information should contact support.
Third-Party Links
The website may contain links to external websites or services.
External websites operate under their own privacy practices and terms. This Privacy Policy does not control how third parties collect, use or protect information.
Visitors should read the privacy policy of any external website before providing personal information.
Marketing Preferences
Visitors who agree to receive promotional communications may change their preferences at any time.
Marketing communications may be stopped by:
Selecting the unsubscribe option in an email
Changing communication settings, where available
Contacting the support team
Service-related messages may still be sent where they are necessary for account administration, security or legal compliance.
Changes to This Privacy Policy
This Privacy Policy may be updated when website functions, legal requirements, service providers or data-handling practices change.
The latest version will be published with an updated effective date. Visitors should check this policy periodically to remain informed about how personal information is handled.
Contact and Support
Questions about this Privacy Policy, personal information or privacy rights can be sent to the support team.
Support email: support@locowin.co.uk